Customer Service


Shipping & Delivery: Group Vertical ships every day from our secure warehouse to customers Worldwide. Our shipping department carefully and individually packs every part and. We offer multiple carriers to meet your needs including FedEx, USPS, EMS, and UPS. Same day shipping is available where payment has been received before 3:00 PM EST. Monday - Friday (excluding holidays). Click here to see the full details of our shipping and delivery policies.
Privacy & Security: Your privacy is important to us. Group Vertical is committed to ensuring that your privacy is protected. Click here to read our full privacy policy.

Returns & Replacements: When you place an order with Group Vertical you can take comfort in knowing your order is backed by a 100% money back guarantee. This 30-day guarantee gives you time to try your new product(s) and see if it fits your needs. Click here to read more details on our return policy.
Technical Support: All support inquiries should be made through our contact us form. Click here to send us a secure message.