Our parts are tested & inspected prior to shipment - if you are returning a part that you believe is defective, we will gladly accept the return for it & pay the return shipping costs. The part will be re-tested once received & a 15% restocking fee will be deducted from your refund if the part is found to be in working condition; meaning that there has been an installation error on your part.
For any other fees that may impact your refund, please make yourself familiar with our return policy which can be located here: Group Vertical Return Policy
To submit a request for RMA, please log in to your account and use our new My Returns option located in the My Account section of the website (on the left hand side). You may also use this linnk to check the status of an existing return. If you did not create an account during your purchase process, you may click on the link at the very bottom of the website called "Request RMA".
Please allow 10-15 business days from the date your return is received in our office for your refund to be processed.